Refund Policy

DRAFT FOR REVIEW. The numbers below are settings we can change; the current settings are shown on this page. This text has not been reviewed by a lawyer.

1. The short version. If you bought a course on the web and it is not right for you, you can ask for a refund from your account. We refund automatically when the request is within the refund window, you have used only a small part of the course, and no completion certificate has been issued. In every other case a person reviews your request. We will not give you a silent "no".

2. How to ask. Sign in, open your account, go to Purchases, and choose Request a refund next to the purchase. You will see right away whether it can be refunded automatically. If it needs a person, the request is sent to support and you will hear from us at the address on your receipt.

3. What happens when you are refunded. Your access to the course ends immediately. We send the money back to the original payment method (card or PayPal); your bank may take several days to show it. You receive a credit note in your account.

4. Purchases made in the iPhone or Android app. Apple and Google handle refunds for purchases made through their stores. Ask them from your purchase history. When they confirm the refund, your access ends automatically.

5. After you finish. Once a completion certificate has been issued for a course, the purchase is not eligible for an automatic refund. Contact support if something went wrong.

6. If something went wrong on our side. If a course does not work, is retired before you finish, or you were charged twice, contact support and we will make it right, even outside the usual window.

7. Disputes. Please contact us before disputing a charge with your bank. A dispute ends access while it is open.